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Refund Policy for MrDeal
Effective Date: 18th March 2025
At MrDeal, we value customer satisfaction and strive to provide a smooth shopping experience. This Refund Policy explains the conditions under which refunds are issued. By using our platform, you agree to this policy.
1. Eligibility for Refunds
You may request a refund if:
• You received the wrong item.
• The item is defective or damaged upon arrival.
• The item does not match the description provided on MrDeal.
• The order was canceled before shipping.
2. Non-Refundable Items
Certain products are not eligible for refunds, including:
• Perishable goods (e.g., food, beverages).
• Digital products and downloadable content.
• Items marked as “Non-Returnable” at the time of purchase.
• Items damaged due to misuse or improper handling.
3. Refund Request Process
To request a refund:
1. Contact our support team within 7 days of receiving your order.
2. Provide your order details, proof of purchase, and a photo of the issue (if applicable).
3. Our team will review your request and notify you of the next steps.
4. Refund Approval & Processing
• Approved refunds will be processed within 7-14 business days.
• Refunds will be issued using the original payment method.
• If the original payment method is unavailable, an alternative refund method may be offered.
5. Return of Items
• In some cases, we may require the item to be returned before issuing a refund.
• Return shipping costs may be covered by MrDeal if the issue is due to our error.
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
• Check your bank account again.
• Contact your bank or payment provider, as processing times may vary.
• If you still have issues, contact us for assistance.
7. Changes to This Policy
We may update this Refund Policy as needed. Significant changes will be communicated through our platform.
8. Contact Us
For refund requests or inquiries, contact:
MrDeal Customer Support
• Email: mrdealglobal@gmail.com
• Phone: +255762786222
• Address: Makumbusho, Dar es Salaam, Tanzania
By using MrDeal, you agree to this Refund Policy.
